Question 1

How accurate is my star map?

Accepted Answer

Real astronomical data from the ESA Hipparcos star catalogue and NASA Astronomical Data Centre. The same data professional astronomers use. Millions of real stars, calculated for your exact date, time, and location. Not an illustration, not a template.

Question 2

Can I preview it before ordering?

Accepted Answer

Yes. The builder shows a live preview as you enter the date, location, and theme. Adjust the design until it feels right, then add to basket. No order required to preview.

Question 3

How fast can I get it?

Accepted Answer

Order before 3pm and your print is dispatched the same day from our Manchester studio. Most UK customers get it the next working day on the free tracked service. We also offer a paid next-day option for tighter deadlines.

Question 4

Which size should I choose?

Accepted Answer

40x50cm is the most popular gift size. Constellations are readable across a room and standard ready-made frames from John Lewis, Habitat or Ikea fit it. 30x40cm works for limited wall space.

Question 5

What if I don't know the exact time?

Accepted Answer

Most customers leave the time on the default 00:00. The sky pattern for a date is recognisably that night without needing to be hour-perfect. If you know the time, you can set it in the builder.

Question 6

Can I return it?

Accepted Answer

Yes. 30-day money-back guarantee if you're not satisfied with your order. Just contact us within 30 days for a full refund.

Custom Star Map