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Terms & Conditions

Terms & Conditions

Here at Picture The Stars© we are committed to providing a user friendly effective medium of exchange for the sale of goods, primarily for the sale of star maps.

Picture the Stars is a trading name of Picture Made Prints,

Our terms and conditions refers to anybody actively using our website or doing business in the purchase of online retail goods.

Our terms and conditions will not affect your statutory rights and we are dedicated to ensuring our customers the quickest and streamlined experience.

The terms of our service and the terms and conditions for this website (Picture The Stars©) are expressed in the following documentation. By using the website Picture the stars presumes you agree upon the terms and condition of this agreement if not expressed otherwise.


This website is primarily used for the sale and facilitating of the processing of the creation of star maps, All products sold are fully inclusive of all changes. At no point will this website charge more than the initially stated price. VAT and any variable tax or fee of any monetary value of any kind is already included in the listed price. Products sold on this website are subject to this website’s terms and conditions. Sold items on this website will be given a full receipt and proof of purchase through email via automated triggers upon the completion of sale. Physical receipts are unavailable unless expressly stated otherwise by both the customer and the manager. In the instance of an error on our website grammatical or monetary this will be subject to correction.

30 Day Money Back Guarantee

Picture The Stars© offers a full money back guarantee from the purchase date of 30 days. Here at Picture The Stars© we want to ensure our customers receive our sustained high quality products, our products are checked before dispatch to ensure the quality of our products.

If for any reason our high standards are in question then the full money back guarantee is subject to the following terms.

– If the product is faulty or a grammatical error, not caused by the customer then the product can be returned, ensuring its original packaging and contents are not damaged.
– If for any reason your purchase was made in error your return is subject to the stats of your order, for example personalised and dispatched orders are at the discretion of the manager.

Personalised items cannot be resold and so the item must be defective or faulty for the full money back guarantee to apply. Manager’s discretion applies and we encourage customers to reach out so we can help resolver any issues.

Faulty Items

Products, primarily the personalised star maps may in the unlikely event may be damaged or faulty. All products are checked before dispatch to ensure our high quality, however in the event
the item has been received damaged, this may include damaged caused during transit, then the item can be replaced free of charge. If the product arrives with a defect then the item can be returned for a full refund, defects include pixels and picture quality.

Copyright and Trademarks

Picture The Stars© is another trading name for any variation of the name PICTURETHESTARS© and may not be used by anyone else without our express permission.

Picture The Stars© does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.

The copyright in PicturetheStars.com and the content of all the software, website, and pages relating to the PicturetheStars website is owned by, or licensed to, PicturetheStars unless otherwise specified and may not be used, copied or altered without our express consent.

Gift Voucher and Promotional Codes

Here at Picture The Stars© we offer from time to time promotional codes and gift vouchers. The time table and availability of the gift voucher and promotional codes is to the discretion
of the manager. Gift Vouchers can be purchased by contacting the manager or an employee of Picture The Stars©. Gift vouchers will typically be given 12 months from the purchase date to be redeemed. If for any reason this is not redeemed within the time period please contact a manager for further help.

Gift vouchers cannot be redeemed for a monetary value nor can they be exchanged for anything other than the intended purpose of purchasing a star map on the website picturethestars.co.uk.

Promotional codes cannot be used in conjunction with any other promotional code nor can it be used with a gift voucher.

Gift vouchers cannot be purchased with a promotional code.

Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher. You may purchase more than one gift voucher at the same time. Picture The Stars© will not accept liability of lost, stolen or damaged gift vouchers and cards, however if the manager can find your order and there is no reasonable doubt the voucher being used then another voucher can be issued, but with the original expiration date.

We reserve the right to amend the terms and conditions of the gift voucher/card at any time. This does not affect your legal rights.


Picture The Stars© offers free postage to its UK customers who order within the UK. Orders outside of the UK may be subject to additional charges.

Picture the Stars used Royal Mail to ship its goods. The delivery and shipping of these items is to the ability of Royal Mail.

All orders are dispatched before 3:30pm daily.

Orders are shipped with Royal Mail 1st class delivery as standard.
Sent within the UK – 1-2 working days
Sent outside of the UK – 2-6 working days

Personal Data

Picture The Stars© takes the personal data and the sensitive information of its customers very seriously, we take every precaution to ensure high levels of security for both the company and its customers.

For full details of how we protect your personal data please visit our Product Page.


Payments are controlled by a Third party, Stripe is the payment gateway which accepts a wide range of credit and debit cards, Apple Pay and Google Pay are also accepted/ Payment is instantly confirmed and a receipt is sent with the confirmation to your email address supplied.

Picture the Stars will not store or collect your Payment details for any reason other then the processing of your immediate payment.

Your billing address may be kept on file in a secure location for future verification. This future verification is used to ensure a customer can find their order again and will never be supplied to the customer, rather the customer will have to know it to verify their order.

Stripe may send your bank a request for either a £0 or a £1 for authorisation to verify that the card is registered in your name. This will be returned shortly, and will not affect the overall amount you pay.

The authorisation charge may take a few weeks to be fully refunded, this is completely normal, rest assured the money will be returned.

Our Rights

Picture The Stars© retains the right to refuse sale of a product, at no expense to the customer for any reason.
Picture The Stars© retains the right to refuse individuals access to the website Picturethestars.com
Picture The Stars© retains the right to report individuals to the police if there conduct is unlawful.


Picture The Stars© retains the right to terminate or to amend the terms and conditions at any time, without notice, and these Terms and Conditions shall automatically terminate in the event that You violate any of the Terms and Conditions set forth herein (with prejudice to our accumulated rights against You). In the event of any termination, You will immediately cease use of the Website and will not make any Order.


The security at Picture The Stars© is taken very seriously in an actively manner, we ensure the continued high levels of security and maintained levels of privacy.
Given the nature of the internet and the ever-changing environment we cannot guarantee that unauthorised third parties will never be able to defeat our security measures. You acknowledge that you provide your personal information at your own risk.


If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.


To the full extent allowed by the law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to use of the website.

General Terms and Conditions

These Terms and Conditions are agreed between You and us. No person shall have any rights under or in connection with these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.
If any court or competent authority decides that any term of these Terms and Conditions is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law. Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that or any other provision and will not relieve You from the obligation to comply with such provision.

You are not permitted to assign, transfer, charge, sub-contract or deal in any other manner with all or any of Your rights under these Terms and Conditions without our prior express written consent.

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.

You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).

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