Delivery
How We Ship
UK orders are sent with Royal Mail tracked delivery. Most orders placed before 3:30pm Monday to Friday leave the same day, and Royal Mail usually delivers within 1-2 working days after dispatch.
What it costs
Standard UK delivery is included, with no minimum spend. Faster delivery upgrades and international delivery options are shown at checkout, priced in line with Royal Mail rather than marked up by us.
UK Delivery
Included
Royal Mail tracked
Usually Arrives
1-2 Days
Working days from dispatch
Order By
3:30pm
Mon-Fri, to go the same day
Upgrades
At Checkout
Faster and international
Frames are an optional extra. Whether you add one on the product page or at the checkout, the amount shown is the amount you pay, and that covers the frame, the fitting and the postage.
When your order leaves us
Nothing sits on a shelf waiting. Your print does not exist until you order it, so every order is made before it ships.
The 3:30pm cut-off
Most weekday orders placed before 3:30pm leave the same day. After that they are usually made and sent the next working day. Orders placed at a weekend or on a bank holiday go out on the next working day.
You will get an email with your tracking number once it is on its way.
How long it takes
Royal Mail usually delivers within 1-2 working days after dispatch. Tracking is included, so you can follow the parcel rather than guess.
Large framed orders go by Parcelforce
Anything above a framed 50x70cm is too big and heavy for the standard service, so it travels with Parcelforce. It is still included in the price, still tracked, and still works to the same cut-off.
Ordering for a particular date? Leave a few days of room rather than relying on the fastest run, and if it is tight, ask us first and we will tell you honestly whether it will make it.
How it is packed
Prints are wrapped in tissue and packed flat and rigid. We do not roll them into a tube, because a rolled print keeps a curl that never quite settles out of a frame. Framed orders are fitted here and packed to take the knocks of a courier network.
Safe to send as a surprise
Orders go out in discreet packaging with no branding on the outside and nothing to say what is inside. We do not put a paper invoice or receipt in the box either. Those are emailed to you when you order.
If something goes wrong
100 day returns
Changed your mind? Return it within 100 days for a full refund, subject to our returns policy.
Lifetime Guarantee
If a print fades or develops a fault we will replace it, with no time limit. Accidental damage is not covered.
If a parcel is late, lost or arrives damaged, tell us and we will sort it. We hold the tracking, so chasing the carrier is our job. Send us your order number and we will pick it up from there.
Common questions
Do you deliver outside the UK?
Yes. International options are shown at checkout, priced by destination.
Can I get it faster?
Faster delivery upgrades are offered at checkout. Order before 3:30pm on a weekday so it goes out the same day.
Is my print rolled in a tube?
No. Prints are packed flat and rigid so they arrive without a curl. Framed orders are fitted here before they ship.
Will the packaging give away what it is?
No. Orders go out in discreet packaging with no branding on the outside, and there is no paper invoice in the box.
Anything else is in our FAQ or an email away. If you want to know how the print itself is made, that is on how we print.
Order before 3:30pm, out today
Made in our Failsworth workshop, sent with Royal Mail tracked delivery.
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